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Tarion

 

Tarion provides new home warranty protection to Ontario homes. The Homeowner Information Package (HIP) provides a general overview of warranty coverage and the procedures under the Ontario New Home Warranty Plan. A copy of the HIP can be found on the Tarion website online. Take some time to carefully read through the HIP and become familiar with the contents, which include:

• The statutory warranties that apply
• The responsibilities of homeowners, builders and Tarion
• The process used by Tarion to handle statutory warranty claims

Tarion can be reached at 1-877-9TARION (1-877-982-7466) or visit their website at www.tarion.com

Doug Tarry Ltd. Tarion Builder Enrollment Number 14257 and your Tarion New Home Enrolment number can be found at the top of your Tarion paperwork.

 

The Tarion New Home Warranty Act

Coverage for freehold, contract, condo units and condo conversions after you take possession is divided into three different time periods: 1, 2 and 7 year with each offering protection against specific items. Please visit the Tarion website for more information on what items qualify for the different reporting periods. Please keep in mind it is the homeowner’s responsibility that all concerns are reported within the applicable warranty period. There are additional reporting periods available within the first year, although coverage remains consistent throughout the first year.

 

Initial Form (40-day)
Day 1 to day 40.

Mid-Year Form (6 month)
Day 42 to day 182

Year End Form (1-year)
Day 183 to day 365

Second Year Form (2-year)
Days 366 to 730

Major Structural Defect (MSD – 7 year)
Can be submitted anytime after the second year, but no later than seven years from your original possession date. Multiple MSD forms can be submitted if new structural issues arise.

 

Emergency Service: These items include issues that could cause immediate further damage to your home (i.e. water leaks) or have potential for injury. The item of concern would still need to qualify for warranty given the applicable reporting period. If you feel you have an item that needs immediate attention from Doug Tarry Ltd. please call 226-235-0428.

 

General Warranty Inquiries: For all other inquiries please contact Customer Care 519-631-9300 X250 or email customercare@dougtarryhomes.com . Expected response time is 24-48 hours, weekends excluded.

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