Customer Care and Quality Assurance

Ryan Lale

Quality Assurance Technician

Diane Vanderheyden

Quality Assurance Coordinator

Paul McCoubrey

Customer Care Technician

Maryanne Mason

Customer Care Coordinator

Mike Nutter

Customer Care Technician

David Maxwell

Customer Care Manager

Darryl Walker

Quality Assurance Team Lead

Testimonials

Doug Tarry Homes

122 Edward Street, St. Thomas

4.6 45 reviews

Mara Buckle ★★★★★ 5 months ago
Building our home was a wonderful experience start to finish and we couldn't be happier! Cathy was so kind, patient, and helpful as we navigated the process. She took time to show us different lot options and guided us through making … More changes to ensure everything was just right.
Melinda was equally amazing! She made picking out all the finishes for our home fun and was so patient with us as we considered every detail.
During construction, we had the opportunity to see our home at different stages--framing, drywall, cabinetry, and it was so exciting to see everything come together.
Before closing, we met with the customer care team, who inspected the house top to bottom with us to make sure everything was perfect. Their attention to detail and care for our home gave us so much confidence in the quality of our new home.
If you're considering building a home, I can't recommend this team enough. They made the entire journey smooth, enjoyable, and unforgettable. Thank you so much for helping us create our dream home!
Damian Steele ★★★★★ 5 months ago
If you’re looking to build a high quality and efficient home then look no further. Doug Tarry Homes has high standards in every aspect of their business from the way they develop a neighbourhood to the finishing touches on their homes. … More If you’re unsure of how it works stop into one of their model homes and talk with their sales team. They will take the best care of your needs to make sure your dreams come to life and simplify the process so you understand every step along the way. I have done many deals with Cathy in Eagle Ridge and I’m always excited to refer my clients to work with Cathy because of her high standards for customer service, communication and her professionalism.
Andrea Langlais ★★★★★ a year ago
I'm very happy about my purchase of my first Doug Tarry Homes in St.Thomas. Cathy, Michelle and the décor team at DTL were amazing. All my concerns were handled in a professional and within a timely manner. I actually started off looking … More at Hayhoe Homes. My biggest concern was when all my email and voice mail messages to Hayhoe went unanswered. My friend Mark Thompson had just closed on his house and brought me to see Cathy. Speaking with her made me feel welcome and left very informed with all the necessary paperwork to purchase my home. I have nothing but good things to say about this builder. I am still amazed and very excited to move in as soon as it is completed.
mark thompson ★★★★★ a year ago
Doug Tarry Homes demonstrate and delivers 👏 the home that I have dreamed for growing up as a kid for me and my family. Thank you Doug Tarry Homes for making my dream home come through. ✨️
Because of it color, we called it, The Ocean in … More the Sky ".
ROB KILMER ★★★★★ 7 months ago
It was a pleasure working with Drew Caspi on the sale of a semi detached home with my client. Drew was very professional and took his time to review and explain the Agreement. My Client is very happy with his purchase of a Doug Tarry … More Home.
Jobish Baby ★★★★★ 5 months ago
Great builder, Amazing team, they answer any questions, they are always available to help you with anything. Highly recommend Doug Tarry Homes.
Drew Caspi ★★★★★ 7 months ago
Proud to be a part of such a supportive team always willing to lend a hand, share knowledge and help one another succeed. It’s clear that everyone is willing to go above and beyond to provide our clients a positive and seamless experience. … More
It is fulfilling to be a part of a team with a commitment to innovation, sustainability and the continuous efforts to give back to the community. I am excited to continue to be a part of this exemplary company.
Hongwei Hu ★★★★★ a year ago
We are very happy about our purchase of our first Doug Tarry Homes in St. Thomas. We have been very pleased with all aspects of my experience so far. Jade and Doug Tarry team were amazing. We had a great experience with Jade from Doug … … More More
tamron Thompson ★★★★★ a year ago
Excellent company with great staff. Jade is an awesome sales rep. She made us feel welcome, listened to our concerns, informative, understanding helpful. She was patient with us even while we took awhile to decide which home was right for … More … More
Ryan Mclaughlin ★★★★★ a week ago
Doug Tarry and their entire team is just amazing. Cathy Fox was so patient and kind with us during the initial process. She is a gem and we are so grateful to have gotten to work with her. Sam in the Decor studio has also been incredible … More to … More
Aman Dhillon ★★★★★ a year ago
We recently got our first home with Doug Terry in St. Thomas. It’s a built with impeccable quality. The best thing about them is their customer service. We had a great experience with Jade from Doug Terry. She answered all our questions … More … More
Margret Barrie ★★★★★ a year ago
I am happy to write a review of Doug Tarry Homes. I have been very pleased with all aspects of my experience so far. This is my 3rd new build and by far Doug Tarry Homes has been the best. The quality of the Sales and Decor Dept has been … More … More
Alicia Atterbury ★★★★★ a year ago
Doug Tarry Homes is not only the premier builder of new homes in St. Thomas (and surrounding areas) but they are a fabulous employer, a champion of local charities and promoter of environmental initiatives. Doug Tarry Homes takes pride … More in … More
Balachandran Nadarajah ★★★★★ 7 months ago
I’m happy to write review of Dougterry homes.I want to thanks for Dave Maxwell and Michele, decor teams. They have been patient and capable and support me so much. I will recommend to my friends and relatives.
Donna Ellis ★★★★★ a year ago
We are thrilled with our new Doug Tarry home. We love the model we chose. We have terrific neighbours and we love the community. We have had only a few, very minor, issues with our new home, and when drawn to their attention, the DT … More … More
Dale Keller ★★★★★ a year ago
We moved from Kitchener to a Doug Tarry home in the Eagle Ridge subdivsion in St. Thomas/Central Elgin. Our experience with Cathy Fox was outstanding as she walks you through the process of a new build from start to finish and there is … More no … More
David Stephanie W ★★★★★ a year ago
We have bought several new homes over the years and this home is the best by far! I also worked in new home construction in the GTA for over 20 years and there is no comparison for quality. The house is well built and very energy … More … More
Jessica Sousa ★★★★★ a year ago
Though the item was not covered by our warranty, Doug Tarry Homes went above and beyond to assist us with an issue.There was an insultation issue in the corner of a room on our second floor, … More
Ray Lesiw ★★★★★ a year ago
After patiently waiting for three years for the developer in Paris ON to start what we thought was our new forever home we made the decision to look at other options as very little work was being done. Having had a Net Zero ready home in … More … More
Jinder ★★★★★ a year ago
Doug Tarry Homes crafts impeccably designed residences of the highest quality, ensuring a level of comfort that exceeds expectations. The communities they build stand out as among the finest in Ontario, reflecting a commitment to creating … More exceptional living environments.
George Foster ★★★★★ a year ago
Michele Milles recently helped my wife and I purchase a new home from Doug Tarry Homes. Michele was incredibly attentive provided us with information about finishes and floor plans in a prompt manner when requested. She is truly a pleasure … More to deal with. Thank you Michele!
Leigh Brodie ★★★★★ 7 months ago
From day one, I felt welcomed by a friendly and supportive team. The atmosphere is positive and everyone is always ready to lend a helping hand. It’s refreshing to be in an environment that prioritizes collaboration and innovation!
Brenda B ★★★★★ a year ago
Cathy, Debbie and Lindsey, Thank you for guiding us through the selection process for our new home. Can't imagine having done that without your help. You are the best. Looking forward to seeing our house. Brenda and Paul
Mason O ★★★★★ a year ago
We are happy with our Doug Tarry home. Michele was very easy to deal with and answered all our questions. As a team they are very helpful and accommodating when needed.
Kshitiz Dalal ★★★★★ 2 years ago
One of the best builders in Ontario or possibly Canada. Love and respect for Mr Doug Tarry for what an excellent organization he has created. Beautiful sturdy and excellent quality homes.
Cindy Peloquin ★★★★★ 9 months ago
So impressed with your tiny homes project in St. Thomas. I wish more builders understood the needs of their communities. Amazing job and I hope it's a huge success.
Margaret Neaves ★★★★★ a year ago
We recently bought our home from Doug TarryWe love our new homeThe staff at the office were very helpful … More
J M ★★★★★ a year ago
Had great experience with the Rental Property Manager at Doug Tarry Homes. A++. Would give 6 stars if I could.
scott stafford ★★★★★ a year ago
I have built multiple homes with this builder. Quality built homes! The sales team was great to work with as well.
Tom Dragosavljevic ★★★★★ a year ago
I am a satisfied buyer. So far everything is good. The Miller Pound subdivision has positive vibe.
Bonnie Rapley ★★★★★ a year ago
Friendly people, very courteous they respond to inquiries promptly. Also they build terrific homes.
syed sadeque ★★★★★ a year ago
Great design with experienced staff.
Harriet Lahey ★★★★★ 2 years ago
Caring about community and very personal builder!!!!supporting local
Tina Vesprey ★★★★★ a year ago
Love the community and the house is amazing
Ted Davis ★★★★★ 2 years ago
Extremely helpful and very professional.